Maintenance Technician II

SUMMARY: This position is primarily responsible for assisting the Property Manager and/or the Maintenance Supervisor/III in the maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors and staff. This position is also responsible for assisting the Property Manager and/or the Maintenance Supervisor/III to anticipate, identify and correct any and all problems involving the property and to help implement procedures that will prevent such problems by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

Conducts all business in accordance with company policies and procedures, state and federal laws; eg, OSHA, ADA, Fair Housing, etc.

Performs maintenance and repair tasks.

Ensures that all make-ready repairs and services are completed correctly and on schedule.

Assists in trouble-shooting maintenance problems and make recommendations for correction.

Assists in the collection of bids and procurement of outside services and/or vendors for contract or repair work.

Remains available to perform work orders and routine, preventative and deferred maintenance tasks.

Documents resolutions to all work orders.

Provides information to be used in work order status reports, documentation of capital improvements and major repairs.

Assists in keeping grounds neat and free of litter. Rake, sweep, shovel as circumstances warrant.

Remains aware of the condition of physical property throughout the community and immediately notify management of any unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.

Maintains accurate records regarding preventive maintenance, work orders (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.

Assists in scheduling and performing minor and routine maintenance on all appropriate equipment on a regular basis.

Inspects and maintains all tools in excellent condition and inform management of the inventory status of spare parts and maintenance materials.

Looks out for any safety hazards, including LBP, asbestos, radon, hazardous spills and workplace safety. Notify management immediately if safety hazards exist.

Maintains a "safety first" attitude.

Ensures all safety equipment is used consistently and appropriately.

Performs work area clean-up and safety related duties.

ATTENDANCE: Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Organization

  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.

SUPERVISORY RESPONSIBILITIES:
Directly supervise Maintenance I or Janitor positions at the specific direction of the Property Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

COMPUTER SKILLS: No computer Skills Needed.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Some trade school certificate(s) in HVAC, electrical and plumbing
  • Must have valid and appropriate state driver's license and automobile insurance coverage

OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

  • Ability to perform duties under pressure and meet deadlines in a timely manner.
  • Ability to effectively communicate with residents (handle concerns, complaints and issues); vendors; and staff.
  • Ability to inspect property, grounds and apartments.
  • Must be able to work in a fast-paced, multi-faceted and customer service-oriented environment.
  • Must be able to work as a team, interact with others in a professional/pleasant manner and exercise problem-solving skills.
  • Must be able to apply principles of logical thinking or define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
  • Not less than 2 years’ experience in similar positions of performing general property maintenance tasks related to multi-unit residential complexes.
  • Frequent need to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotation "on call" status may occasionally require expedient travel to assigned property at moment’s notice.

  • Must be available for “on-call” services on a rotating basis, weekends and/or emergencies as circumstances warrant.

  • Must be knowledgeable and skilled in the safe use and maintenance of the following tools:

  • Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.

  • Power Tools: Wrenches, grinders, sanders, drills, saws, etc.

  • User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders

  • Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.

  • Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.

  • The employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.

  • All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management within their shift, prior to clocking out for the workday.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.

The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles.

The noise level in the work environment is usually moderate.

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